Make feedback a constructive, positive process (for them and you).
Allow customers to choose how they want to provide feedback via mobile, web, email, SMS, IVR, social, and even offline.
Forget canned themes, build surveys that reinforce the strength of your brand, right down to the URL.
Make it easy and interesting for customers to share their input by leveraging super flexible question types and page formatting.
Ask only what’s necessary and relevant by prefilling known information, maximizing personalization, and using logic to drive the survey experience.
Present surveys and forms in their native language to deepen trust in your brand and increase response rates.
Use customer responses to generate targeted communications that light the way to the next step.
Use feedback to streamline processes and produce desired outcomes.
Identify dissatisfied customers and create alerts to ensure that critical, immediate contact is made.
Exploit analytical tools like key driver analysis so that your feedback program generates the highest possible ROI.
Integrate feedback into CRM to provide company-wide access to critical context and info that directly affect customer experience.
Design a feedback program that increases profits by guiding customers to stay engaged and buy repeatedly.
Let everyone hear the voice of the customer.
Eliminate the pain of generating reports with simple ad-hoc analysis that quickly reveals customer-related issues and opportunities.
Transform written comments into meaningful information and trends using text and sentiment analysis tools.
Empower staff to access and act on customer feedback from within the CRM system, which they already know and use everyday.
Forget unwieldy data dumps. Instead, use role-based reporting to share only what matters to that person or group.
You’re in the good hands of the most experienced team in the business.
There’s no more serious a subject to us than the security of your data. Everything we do is ISO27001 compliant. Period.
If your project requires special attention, our professional services consultants will assist on any aspect of designing and implementing a best-practice driven solution.
Work with our Customer Success team to plan your approach, get up and running, and set your course toward long-term goals. Click to see an overview of the Fast Track to Success program.
Take advantage of the best Customer Success team the business, as well as self-service options via the Help Portal and Customer Forum.