Delivering Omni-Channel Customer Feedback Solutions for Retail
Never before have retail shoppers had so many buying options. Web, mobile, brick and mortar — you need to present a seamless experience regardless of how customers approach you. This means asking for and acting on input all along the journey to keep customers coming back time and time again.
With Clicktools for Retail, you know that automated communications are being sent at critical points in the cycle. Whether that’s a post-purchase survey to verify satisfaction with your products or an online shopping cart abandonment questionnaire, you’ll gather the valuable insights needed to exceed customer expectations and stay ahead of your competition.