Creating customer experiences that drive retention and advocacy.
You’ve got the very important job of keeping customers engaged and loyal. This is no small task and one that’s increasingly visible to the executive team — and perhaps the entire company. As more and more research shows, retaining current customers proves more financially valuable over time than signing new ones. So, your role in generating revenue is in the spotlight.
Thankfully, with Clicktools you can automate the tedious work of capturing and reporting customer feedback, leaving you to focus on the critical work of generating insights and driving improvements. You and your team will be alerted of situations that need immediate attention and be able to highlight super satisfied customers who may serve as advocates. No customer — happy or unhappy — will fall through the cracks when you’ve got a Clicktools customer feedback solution in place.
Use Clicktools to:
- Increase customer retention and satisfaction rates.
- Identify both at-risk customers and future advocates
- Enhance your 360-degree view of the customer.
- Develop deeper customer insights and profiles.
- Facilitate simpler reporting and analysis of feedback.
- Integrate feedback with your core systems.
Examples of how customer experience experts use the Clicktools solution:
- Customer Journey Feedback: Perform the essential function of systematically gathering customer feedback at key points in the customer journey.
- Product / Service Satisfaction Surveys: Drive improvements by measuring and reporting back to the organization how customers rate your offerings.
- Net Promoter NPS™ or Other Method: Implement your feedback methodology of choice.
- CRM Integration: Exploit our world-class integration to embed feedback into your business processes and systems.