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1New community and ticketing system for Clicktools’ customer

New community and ticketing system for Clicktools’ customer

Oct 26, 2018

November 7th Clicktools is moving to a new Community and ticketing system. This is part of our effort to provide world class service. This will allow our customers to raise cases, check case status and reply to cases. Any of your previous cases will still be viewable in ServiceNow from the previous 2 years. You […]

2Questions to Consider before Forming a Customer Advisory Board

Questions to Consider before Forming a Customer Advisory Board

Mar 26, 2018

There are a lot of different ways to listen to customers and employees.  Most companies think that surveys are the only way to go, but you can get feedback in a variety of other ways, as well. One of my favorite approaches is via a customer advisory board. (Keep in mind that you can also […]

3Using Customer Data to Improve 3 Key Strategies

Using Customer Data to Improve 3 Key Strategies

Mar 19, 2018

Even though most companies have access to troves of data about their customers, they are using only about 20% of it to target new customers or improve their relationships with their current customers. With so many different options and competitors to choose from, customers now expect to have a seamless customer experience (CX). 41% of customers […]

4

Beta release of Clicktools New Responsive Survey UI

Nov 20, 2017

Access to our Responsive Survey UI beta is now available! This release will introduce you to our new engaging and device responsive question types. The new functionality will help you create surveys that are more visually appealing and easier to respond to. For more information, please review the release notes here.

5Choosing a survey methodology – NPS, CSAT, CES

Choosing a survey methodology – NPS, CSAT, CES

Jan 27, 2017

In the customer experience world, there is no shortage of acronyms representing various survey methodologies — CSAT, NPS, CES, CXi, etc. — as well as plenty of claims and counter-claims about which one is the best. Figuring out which method is right for your business is not an easy question to answer, but here’s some […]

6Exit Strategy: The Missing Link in your Customer Journey

Exit Strategy: The Missing Link in your Customer Journey

Jan 20, 2017

by Clicktools Guest Blogger, Jeannie Walters ~~~ Many customer journey maps are missing one important area of the customer experience. Too many maps and plans don’t have anything representing the “exit” phase of the customer journey. Consider what happens when a customer stops being your customer. It may mean he or she has left you […]

7What’s at the center of your CX strategy?

What’s at the center of your CX strategy?

Jan 13, 2017

Are customers at the center of your CX strategy? That may sound like an obvious question with a resounding “yes, of course” for an answer. But it’s not as obvious as you may think because many companies simply aren’t structured to support a full circle CX strategy. There’s a renewed emphasis on CX and it’s […]

8Clicktools API (beta) Now Available

Clicktools API (beta) Now Available

Jan 11, 2017

We are happy to announce the immediate availability of the Clicktools API (beta). With the proliferation of application programming interface (API) technology, it’s now possible to enable communication between disparate applications. Doing so increases their value by creating platforms or ecosystems. In fact, the term “API Economy” emerged to describe how APIs can positively affect an […]

9CX Predictions and Tips for 2017

CX Predictions and Tips for 2017

Jan 6, 2017

We’ve reached the end of the first week of 2017, which means it’s time to look into my magic ball and see the future. What does this year have in store in the world of feedback, customer service, and customer experience? What trends will emerge to become the buzz of marketing campaigns, the talk tracks […]

10The Candidate Experience and the Customer Experience

The Candidate Experience and the Customer Experience

Dec 30, 2016

By Clicktools Guest Blogger, Annette Franz, CCXP ~~~ How well have you thought out your candidate experience? Is it designed to attract or to frustrate? Do your candidates sing your praises, or do they regret the day their resumes crossed into your inboxes? Do they feel like they’ve thrown their resumes into a sea of […]

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